CUSTOMER SUPPORT

​Customer Support & Troubleshooting

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We're here to help you get the most out of your automated dust-collection system. Whether you're setting up new components, expanding your shop, or solving a technical issue, our support team makes it simple to get answers fast.

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Start With the Basics: What System Are You Using?

To help you quickly, we may ask which components are in your setup—such as an iVAC Pro Switch, an iVAC Pro Tool, or other modules.

Having this info ready helps us pinpoint issues right away.

Before you contact support, consider noting:
• Dust collector horsepower & voltage
• Number of tools connected
• Which modules you’re using
• Any recent changes to your setup

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Quick Troubleshooting Steps

These simple checks resolve most issues:

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Power & Connections

• Ensure all modules are plugged in securely
• Confirm the dust collector’s breaker or switch is on
• Double-check that tools are connected to the correct sensing modules

Wireless Communication

• Make sure modules are set to the same channel
• Avoid placing modules inside fully enclosed metal cabinets
• Check for unusual shop interference (large motors, welders, etc.)

Tool Detection Issues

• Confirm the tool is drawing enough current to be sensed
• If using variable-speed or soft-start tools, reach out—some require special setup

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Common How-To Support Requests

Pairing a New Module

Every module includes a pairing button for simple one-step wireless linking.
If needed, we can walk you through pairing with your Pro Switch or Pro Tool sensors.

Expanding Your System

Adding more modules? We can confirm compatibility and recommend placement.

Using Optional Accessories

If you’re adding a remote or automating airflow with an iVAC Automated Blast Gate, we can guide wiring, placement, and programming.

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When to Contact Support

Reach out when:

• Your tools aren't triggering the dust collector
• A Pro Switch doesn’t start the dust collector reliably
• You’re upgrading to 240V tools and want compatibility guidance
• You’re planning a major shop expansion and need layout advice
• You’re unsure which module best fits a specific machine
• Anything feels inconsistent or unclear—we're happy to help

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What You Can Expect From Us

Our customer support is built around clarity and real-world shop experience. When you contact us, you’ll get:

• Fast, friendly, knowledgeable assistance
• Step-by-step guidance for setup or troubleshooting
• Clear product recommendations—never more parts than you need
• Help tailored to your exact shop layout and workflow

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Ready to Reach Out?

We're here to make dust-collection automation frustration-free.

For fastest support, provide:
• A photo of your dust collector label (HP/voltage)
• A photo of your setup or modules (optional but helpful)
• A brief description of the issue or question

We’ll take it from there.